// Onboard Express
Contact Us
Please get in touch. We endeavour to answer all enquiries in a timely manner.
Address:
Level 4, 343 Little Collins Street, Melbourne, Victoria, Australia, 3000
Email:
sales@affirmsoftware.com.au
Phone:
+61 03 9029 2907
// Support enquires
Support Email:
support@onboardexpress.freshdesk.com
Need Support?
Use one of our support tools below
We're a company passionate about client success, boasting a 95% retention rate.
Onboard Express
Frequently Asked Questions
What's the best way to contact Onboard Express?
Contact our expert team via phone, email, or fill out our general enquiries query form and we'll be in touch. For further support with any Onboard Express tools, contact our dedicated email or phone support lines. You can also submit a ticket for questions and easy-to-manage support, or visit the customer knowledge base to find our support documents.
How often can I talk to my dedicated project manager?
Your dedicated Onboard Express project manager is available 24 hours a day, 7 days per week to provide personalised onboarding support. From initial integration and setup to onboarding and identifying improvement opportunities, your implementation and project manager will be there every step of the way to help your business succeed.
What should I do if I want to change plans?
Onboard Express offers a scalable onboarding solution, so changing plans anytime is no problem. Simply speak to your dedicated project manager, who will recommend the best fit for your business's unique onboarding needs. You can also call our phone support line at +61390292907 or email the Onboard Express support team on support@onboardexpress.freshdesk.com.
How do I report a system error?
Report any errors with your onboarding system straight to your dedicated project manager. Our Australian-based support team is also on hand to help, aiming to resolve all issues in a timely manner. Reach us via phone, email, or submit a support ticket describing the issue and its urgency. One of our onboarding experts will get back to you ASAP!
Is customer support included in the price?
Every Onboard Express customer receives a dedicated implementation and project manager for free, as part of their onboarding package. Our round-the-clock, Australian-based customer service support is also accessible whenever you need us. Simply contact the team via phone or email, or submit a support ticket. We're here to make your onboarding experience seamless and stress-free.