Employee Experience
Make the right first impression
Poorly managed onboarding doesn’t just affect new hires, it affects your bottom line
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At a time when high-quality talent is scarce, a highly professional first impression, speed in making the offer and a positive employee experience is essential
Adam Priest - Head of People & Culture at Southern Cross Care
Make your new hires feel valued
Creating the best first impression for your new hires.
We understand that first impressions are everything.
That’s why we help you deliver a seamless onboarding experience designed to make your new hires feel confident, valued, and at ease right from the start.
- Paperless processes
- Allows better transition into the workplace
- Easy for new hires to use
- Quick and easy
01
Create Efficiencies
Powerful employment contract construction and reviews, ensuring you secure first choice candidates quickly.
02
Reduce Compliance Risks
Ensures contract forms and policies are approved securely online before day one.
03
Day One Readiness
Automatically informs multiple departments in preparation for day one readiness.
Automated, Customised Notifications
Make each interaction personal.
Transform routine communication into meaningful connections with automated, customised notifications.
Whether it’s welcoming new hires, sending reminders, or celebrating milestones, our software ensures every message feels personal, timely, and tailored to your audience.
Customers putting their trust in us
Day one readiness
Your candidate seamless experience.
With Onboard Express, your candidates are guided through a seamless journey.
They receive a text and email to access their secure, personalised portal, where they can find everything they need.
- Receive: Welcome videos, corporate information, their offer letter, forms, and policies to review and approve online.
- Once Completed: All relevant departments are automatically notified to ensure everything is ready for their first day.
A carefully planned and executed onboarding program will help new recruits feel relaxed and comfortable in their new surroundings. As a result, they will be happier, more productive, and willing to stay for longer.
Unlock seamless onboarding
Comprehensive employee management.
Keep track of all the information you need in one secure place, saving you time and reduces errors, freeing up HR’s time to focus on more important tasks.
- Customisation at Scale: Craft messages that reflect your brand and resonate with each recipient.
- Real-Time Automation: Never miss a moment with notifications triggered by key events or timelines.
- Enhanced Engagement: Strengthen relationships with interactions that show you care.
// Introducing
Our Customer Success
See the customers who are succeeding with Onboard Express.
With over 10 years dedicated solely to perfecting onboarding, we’ve created a solution that’s second to none.
Onboard Express
Frequently Asked Questions
Why does employee experience matter?
Prioritising employee experience throughout onboarding ensures new hires feel comfortable, valued, and confident in their roles from day one. Staff are happier and more productive in the workplace, leading to performance improvements. This creates a thriving workplace culture over time and builds a great reputation for your organisation. A seamless employee experience also helps to attract and retain top talent, which is especially crucial for high-turnover industries like health and aged care. 52% of employers experience higher retention rates with strong onboarding processes!
How can I improve employee experience?
Improve employee experience by showing that you care for their well-being. Encourage engagement with personalised communication, sending welcome messages, customised reminders, and milestone celebrations. Try organising regular social and team-building activities to further boost morale. A great employee experience also involves committing to their professional development by holding check-in meetings and investing in training. HR teams should provide the right digital systems to support each employee's role, with tools that streamline workflows and reduce the administrative burden.
Is the onboarding portal easy to use?
Employees receive a text and email to easily access their secure, personalised portal, where they can find everything needed for seamless onboarding and beyond. The portal contains offer letters, company forms and policies, corporate information, and welcome videos. Once documentation is reviewed and approved online, all relevant departments are automatically notified to ensure day-one readiness.
What metrics do you use to measure employee experience?
At Onboard Express, we use a variety of metrics to discover which onboarding processes successfully drive engagement and keep employees satisfied. We measure retention and turnover rates to help relevant departments identify where improvements could be made. The number of employee referrals and net promoter score also provide an insight into whether staff would recommend their workplace to others. Productivity metrics indicate efficiency levels, which are directly impacted by the overall happiness of your employees. HR teams can keep track of these metrics through a personalised dashboard with analytics insight for seamless progress tracking.
How does Onboard Express improve the onboarding experience for new hires?
Onboard Express eases the transition into the workplace by speeding up the onboarding process, so new hires aren't left in the dark. Our software offers flexible mobile-first workflows, which allow new hires to complete onboarding tasks at their own pace, from wherever they are. A personalised welcome portal contains everything candidates need to settle into their new role, from policies and procedures to introduction videos. Automated notifications also make every interaction personal, with customised reminders and milestone celebrations to keep your employees engaged.
Do first impressions matter in business?
First impressions are crucial in business as they shape long-term perceptions of your organisation. A good first impression creates instant trust between employers and employees, putting new hires at ease from day one and encouraging engagement with their role. Loyalty is built over time, creating strong relationships and helping employers retain top talent. Companies gain a reputation as a great organisation to work for. High engagement also drives positive business outcomes, with employees more likely to deliver high-quality customer service.