PERSONALISED
ONBOARDING
FOR
AGED CARE
CLIENTS AND FAMILIES
Create engaging onboarding experiences, align client and family expectations, and reduce the risk of future complaints. Provide the quality care clients and their families deserve with Onboard Express.
150,000+
Successful Onboardings Across Australia
10+
Years of Onboarding Experience
95%
Client Retention Rate
Your Challenges
- Rising costs of delivering high-quality client care
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- Complex administrative processes delay client onboarding
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- Strengthened Quality standards increase New Care Aged Act compliance expectations
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- Poor communication streams result in misaligned expectations and complaints
Our Solutions
- Automated workflows cut onboarding costs by up to 80%
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- Digital document creation simplifies complex information
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- Secure portals deliver onboarding information and align all stakeholder expectations
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- Personalised messaging keeps all stakeholders informed and reduces the risk of complaints in the future
Engage Aged Care Clients
Effective Onboarding Tools
1
Advanced Document Assembly
Turn potential clients into engaged residents through streamlined contract and care agreement creation.
2
Tailored Communication Flows
Align evolving family expectations and build client trust with automated messaging, available 24/7.
3
Secure Onboarding Portal
Ongoing portal access encourages consistent collaboration, carefully guiding clients and families through the provider selection process.
4
Dedicated Support
Work alongside an Onboard Express project manager to guarantee seamless integration with your existing systems.
Losing Valuable Clients to Slow Manual Onboarding?
See how much client onboarding time you could save with reduce costs feature.
Building Aged Care Success
UnitingCare Queensland: Improving the Stakeholder Experience
One of Australia’s largest charities slashed onboarding time from 2 weeks to just 2 days. Here’s how.
READ THE FULL PORTFOLIO
Southern Cross Care: Slashing Onboarding Time By 80%
Eleven facilities. Five retirement villages. Over 2000 clients. Discover why switching manual tasks for automated processes significantly boosted SCC’s onboarding efficiency.
EXPLORE THE CASE STUDY
Infinite Aged Care
Want to build a tech stack that helps clients and families thrive? Learn how Infinite Aged Care and Onboard Express outperformed aged care industry leaders.
WATCH THE WEBINAR
“Onboard Express has transformed UnitingCare Queensland’s New Employee Onboarding experience, as well as delivering substantial cost savings and business efficiencies.”
Create Personalised Client Onboarding Experiences from Just $3750
Resources
Why First Impressions Matter for Aged Care Onboarding
Discover the impact effective onboarding has on aligning stakeholder expectations for your aged care facility.
Enjoy Seamless Communication and Onboarding
Onboard Express connects to your favourite aged care tools using a simple open API.
EBook: The Resident Onboarding Playbook
Want to transform aged care admissions? Learn how with our free client onboarding eBook.
Aged Care-Focused
Frequently Asked Questions
What is aged care onboarding software?
Aged care onboarding software is a cloud-based platform containing digital workflows that manage and engage new clients and their families. These automated tools streamline manual, paper-based tasks like service agreement creation, e-signatures, sharing important information, and collecting client and family details, to save time and reduce errors. They also manage compliance to protect your facility’s legal obligations and help clients settle smoothly into their new homes.
Why is onboarding software essential for aged care?
Onboarding software is essential for automating administrative tasks to streamline the workload of aged care staff, while building strong communication flows with clients and their families. Secure portals contain all the information necessary to maintain compliance and align stakeholder expectations during the provider selection process. They also facilitate personalised messaging to ensure high-quality care that effectively meets client and family needs.
Can Onboard Express help my facility engage new clients?
Onboard Express offers personalised onboarding portals that help aged care facilities build trust and engagement with new clients. Each secure portal contains the information needed to keep all stakeholders informed at every step of the client’s onboarding progress, including key documentation to be completed and tailored welcome messages.
Can I afford onboarding software for my aged care company?
Onboard Express’s scalable onboarding solution can be tailored to suit your aged care facility’s budget. Switching time-consuming digital admin tasks for automated workflows eliminates up to 80% of your manual costs, while offering a great return on your investment through faster client onboarding. Contact our team today to see how Onboard Express works for your budget, with packages starting from just $3750.
Does Onboard Express work for residential aged care homes?
Onboard Express works effectively for all types of aged care, including residential, home, and short-term providers. The platform's digital tools facilitate bulk and high-volume onboarding with fast, automated workflows that help you maintain compliance and boost client and family engagement.
What’s the setup process for Onboard Express?
The Onboard Express setup process is simple, working easily with your existing IT systems. Our experts use open API for seamless integration in just a few clicks, with no complex coding or additional hardware required. Book a free demo today to see how automated onboarding could benefit your aged care organisation.
How does Onboard Express help aged care providers with compliance?
Onboard Express helps providers meet the requirements of Aged Care Quality Standards and the new Aged Care Act through automatic compliance updates. Our digital tools enable the rapid creation of fully compliant, personalised contracts and care agreement forms, with quick multi-department approvals and electronic signatures for all stakeholders. Onboard Express also complies with Australian data protection regulations, featuring secure online portals and data encryption to safeguard sensitive client information.
Can I view caregiver documents digitally?
All client and caregiver legal documents, including accommodation, care, and extra services agreements, are stored in secure, personalised digital portals. They can only be accessed by approved stakeholders through a pin sent via email address or phone number. Keeping all important documents in one place improves communication and allows you to stay audit-ready with ease.
Does Onboard Express integrate with aged care management systems?
Onboard Express’s client and family solution integrates smoothly with your existing communication, finance, management, and staff onboarding systems using open API. Simplify onboarding workflows and boost engagement with our wide variety of advanced integration partners. We also offer a dedicated project manager for each implementation, who will support your organisation every step of the way with personalised onboarding advice.
Does Onboard Express protect sensitive data for aged care facilities?
All personal and sensitive aged care data is stored securely in our systems until relevant legal, accounting, auditing, or reporting obligations are fulfilled. We then destroy information in line with Australia's data privacy laws. Onboard Express is also fully compliant with Australian Privacy Principles, as set out by the Privacy Act 1988.