Onboard Express



How a 40-year-old aged care provider reduced their onboarding time by 80%

Southern Cross Care Qld is a not-for-profit organisation of over 1,000 staff who provide services for more than 2,000 people. Their network includes eleven aged care facilities, five retirement villages, and home care services across Queensland.

With a very manual onboarding process that was impeding their ability to provide the new employee experience they desired, Southern Cross Care Qld knew that there had to be a better way to make both the candidate experience and current processes a whole lot smoother, but just needed to find the right company and solution to meet their objectives.

With 750 new employees joining the organisation each year and anticipating significant growth in the year ahead, they wanted to be prepared.

Onboard Express helped Southern Cross Care Qld to implement new onboarding software that integrated with their recruitment system Jobadder and their IT middleware solution that pushed new employee data through to their Preceda payroll system at the click of a button. Since its inception, we have provided dedicated support to make the whole process of implementing a new Onboarding system simple and effective.

Onboard Express
Southern Cross Care Queensland
Year Implemented
750 new employees per year
Technical integrations:
Integrated with Jobadder recruitment and IT middleware to push data to Preceda payroll

The Challenge:

Move from a highly manual process to a Streamline process and Automation

Onboard Express has transformed SCC’s new employee onboarding experience, as well as delivering substantial cost savings and business efficiencies.

One of the biggest challenges Southern Cross Care Qld was encounting was securing talent in a highly competitive and candidate scarce market. They were losing out on candidates due to their manual onboarding processes.

Knowing that the employee onboarding process is a new employee’s first impression, they knew they not only had to make it a lasting one, but reduce one of the biggest challenges when hiring new staff – the back and forth between new employees and payroll collecting all their information accurately. That’s what they achieved with Onboard Express.


  • Highly manual process
  • Highly competitive candidate scarce market
  • Two people in the HR team
  • Anticipated significant staff growth
  • The need to streamline and automate as much of the process as possible, as they had no budget to recruit for more HR staff
  • High security standards from IT that had to be met by all suppliers


After implementing Onboard Express, SCC reduced the time taken to create an offer through to
acceptance and with payroll for processing by more than 80% from over a week to 1.5 days.

  • Able to secure the best talent and reduce the time for payroll to process them ready for the next pay run
  • Simplified the process for internal staff movements and contract changes
  • Removed paper forms
  • Improved compliance and accuracy of salary and conditions changes
  • All changes moved to payroll with one click from Onboard Express
  • They continue to refine the process and integrations with the help of the Onboard Express support team

How Onboard Express Responded

We knew that SCC Qld could optimise their onboarding with the right tools that could make their new hires more productive, more quickly and save time for their HR team.

Our support and project managers got to work straight away with a complimentary consultation and implementation session to make sure that we were actually the best fit. We don’t just say yes to every business, we make sure we are the right fit for their needs.) Within a month of Southern Cross Care Qld signing the contract with Onboard Express they went live with their new onboarding system with provided dedicated Australian support since 2018.

Why SCC selected Onboard Express

In their market research, Southern Cross Care Qld soon realised that not all onboarding software is created equal. They appreciated the value of a dedicated Onboarding solution, not just an onboarding module tacked onto a HR system to deliver a better user experience and streamline their processes. With the ability to seamlessly integrate Onboard Express with their current systems of Jobadder recruitment and IT middleware to push data to Preceda payroll, everything was just made easy and the results after implementing Onboard Express speak for themselves.

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