Hermitage Building Group
Challenge:
Hermitage needed an onboarding system simple enough for every employee, no matter their tech skills.
Client:
Hermitage Building Group
From Tech-Savvy to First-Timers: Hermitage Nails Onboarding
Since 2011, Hermitage Building Group has been helping Victorians turn house plans into homes. Known for award-winning design and a strong commitment to quality, the company has built more than 5,000 homes across the state with a dedicated team of over 100 staff.
Source: greatplacetowork.com.au
Source: hermitagegroup.com.au
THE CHALLENGE: Hermitage needed an onboarding system simple enough for every employee, no matter their tech skills.
Onboarding new employees efficiently while ensuring clarity and compliance was becoming increasingly complex for Hermitage. As the company welcomed new starters, it became clear that not all staff were equally familiar with digital onboarding systems.
Some adapted quickly, while others – particularly those less experienced with technology, needed extra support with uploading documents and navigating the platform. This caused delays, created unnecessary admin work, and put added pressure on not only the new employees, but HR as well.
This highlighted the need for a system that could support users across different age groups and levels of technical confidence, while
still maintaining a smooth, reliable process for document collection and storage.
THE IMPLEMENTATION
Onboard Express, working in partnership with ADP Payline, delivered a guided onboarding journey with seamless payroll integration.
In 2023, Hermitage Building Group implemented Onboard Express to modernise its onboarding workflow, in collaboration with payroll partner ADP Payline. This alignment meant the onboarding system didn’t just simplify employee setup—it connected directly into Hermitage’s payroll, creating one consistent, integrated process from hire to pay.
The platform made onboarding simple for every user, regardless of technical ability, guiding new hires step-by-step through uploading information and documents. For HR, contracts and compliance documentation were captured consistently and transferred securely into ADP, removing duplication and reducing manual data entry.
Even when a few employees required extra guidance at the start, the intuitive design of the platform ensured all onboarding was completed successfully. Document storage also became seamless, with PDFs automatically saved into designated folders—removing the risk of lost files or overlooked steps.
The Result:
Onboarding became faster, easier, and accessible to every employee – while reducing HR’s manual workload
· Inclusive Experience – Employees of all ages and digital confidence levels were able to complete onboarding smoothly
· Efficiency Gains – Manual filing and chasing paperwork were replaced with automation, saving HR significant time
· Reliable Records – All employee data and documents were captured and stored securely, with no risk of lost files
· Future Opportunities – Potential to expand functionality with searchable databases and improved reporting
· Seamless Integration – OBX and ADP Payline now work together to eliminate double handling and ensure payroll accuracy
CONCLUSION
By adopting Onboard Express, Hermitage Building Group successfully bridged the digital skills gap within its workforce. What was once a time-consuming and inconsistent onboarding process has been transformed into an experience that is simple, compliant, and accessible for every employee—regardless of their technical ability.
The partnership with ADP Payline has been central to this success, ensuring a fully integrated workflow from onboarding to payroll. For HR, this has reduced administrative burden, eliminated duplication, and created a single source of truth. For employees, onboarding is now faster, clearer, and less stressful.
With a system that supports staff across all age groups and levels of digital confidence—and integrates seamlessly into payroll—Hermitage has not only improved efficiency but also enhanced the first impression it delivers to every new hire.
Everything is going well, and the system is working effectively. Thank you for all your help and support!
– Christopher Italiano | General Manager – People & Culture
