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HR and AI: Using Modern Tech to Improve HR Processes

Almost half of HR professionals say using artificial intelligence to support HR processes has become a priority over the past year. It’s no wonder 86% of Australian and New Zealand HR leaders have already integrated AI-powered software into their daily operations and decision-making!

Though 39% currently utilise these tools for creating content, like job descriptions and training guides, their potential extends far beyond generative AI.

In this article, we explore how AI and other modern technologies could revolutionise the way your HR team works, while retaining that crucial ‘human’ element.

Why Integrate AI and Technology Into Your HR Processes?

Integrating artificial intelligence and automated technology helps make your HR processes more efficient. 

Eliminating the admin burden significantly speeds up recruitment and onboarding, quickly and effectively filling workforce gaps with top talent. This is particularly important in Australia today, where worker shortages are 42.9% higher than before the pandemic!

These automated and AI-driven systems free up HR teams to focus on strategy and the employee experience. They also create time for human-centered tasks that require more empathy, such as conflict resolution.

Some other benefits of using AI and automations include:

  • More Competitive: Accessing AI and automated systems is more than just a benefit. Staff now expect to have access to the latest workplace to support their roles. In fact, employees are twice as likely as their leaders to use AI for over 30% of their daily tasks!
  • Faster Decisions: AI-powered automations also collect HR data to help you identify patterns that human employees may miss, such as early signs of workforce disengagement or flight risks. These patterns help leaders make strategic-led decisions on everything from hiring and onboarding to workforce planning.
How to Enhance HR Processes with AI and Automated Tech

Use AI and automated HR tech to enhance everything from onboarding to employee communication. Here’s how to get started:

Adapt Your Communication Styles

Working via user-friendly chatbots, natural language search makes accessing HR information easier and more intuitive. Employees can input questions exactly like they’d ask in real-life conversations, rather than using more specific keyword-based enquiries.

The process is especially useful during recruitment and onboarding. New hires can find the answers they’re looking for quickly and independently without having to ask a HR employee, allowing them to start their new role with confidence. Easily accessible company information also highlights your commitment to transparency.

This approach breaks down language barriers in global organisations and eliminates challenges that complex HR jargon often creates. It ensures all employees feel heard and valued from day one.

Enjoy Efficient Talent Acquisition

Talent acquisition is currently the most popular area for AI use, with 64% of HR professionals using artificial intelligence-driven tools to help support hiring.

These machine learning tools effectively analyse large amounts of candidate data in shorter time frames to match top talent with the right job roles. They also help HR teams:

  • Write concise, optimised job descriptions that attract top-tier candidates
  • Support consistent communication with candidates throughout the recruitment process
  • Quickly and thoroughly review resumes to highlight applicants with the right skills
  • Automate candidate searches for effective outreach

Offer Automated Onboarding

AI automations also support HR teams and candidates beyond this initial recruitment stage. How? By replacing slow, manual onboarding with faster processes that create great first impressions and enhance employee time-to-productivity.

New hires are 82% more likely to remain at a company for up to three years after experiencing a well-structured onboarding program. Implementing automated workflows can help you achieve this, streamlining your current systems with:

  • Contact Creation: Enter new hire details just once, and these workflows pre-populate fields on all future documents, reducing the risk of errors and saving valuable time. Pre-made templates can also be customised to employees’ unique rates and working hours.
  • Digital Approvals: E-signatures mean HR teams and employees can approve contracts and policies from anywhere. Review workflows ensure these documents are then sent automatically to the relevant personnel. 
  • Personalised Portals: Offer letters, company handbooks and policies, corporate videos, and training materials for new hires to review are available all in one secure place, tailored to their unique learning styles.
  • Mobile-First Workflows: Employees don’t need to visit the office to begin onboarding, instead signing contracts and beginning training from home. This enhances HR team efficiency and increases access to global talent pools.
Integrate AI Automations into Your HR Processes with Onboard Express 

Automated and AI-powered tools are now available for almost every HR process.

But despite their growing availability to human resources departments, ethical concerns remain. Be sure to develop a solid data privacy policy before implementing new AI and automated systems, explaining to your workforce how they can enhance efficiency and improve the employee experience.

Clearly address any concerns or misconceptions and train staff to cover any skills gaps. It’s also crucial to help them balance automations with that all-important human touch.

AI and automations are often built into all-in-one HRIS and learning systems. However, these platforms lack the flexibility required for exceptional HR processes, including onboarding. 

That’s why we recommend investing in a dedicated, best-of-breed onboarding solution like Onboard Express. Our purpose-built software can also be integrated into your existing systems to create unified, yet completely customisable HR workflows, from recruitment to payroll.

Half of companies currently use AI and automated technologies in the hiring and onboarding processes, which could grow to 68% by the end of 2025.  Want to join them? Book your Onboard Express demo today.