70% of customers say connected processes are very important to win their business. These processes include everything from engagement based on earlier interactions to consistent transitions from one department to the next! For businesses, this means carefully considering the effectiveness of every client touchpoint. And as the first touchpoint in the journey, client onboarding is […]
Around 80% of older people will access government-funded aged care services at some point in their lives. That’s why your organisation must get high-quality care right every time. But Strengthened Aged Care Quality Standards introduced by the New Aged Care Act, combined with rising costs, make delivering person-centred residential care difficult. In fact, 97% of […]
What’s your company’s most valuable asset? Cash, equipment, strong branding, technology are of course all crucial. However, one key asset that can really make or break business success is your staff. Happy employees drive productivity and profitability, while also building thriving client relationships and a great reputation for your organisation. But the secret to whether […]
Did you know that HR teams with strong onboarding practices are more likely to retain employees for up to three years? Great onboarding turns successful candidates into engaged team members. It also boosts productivity by up to 50%! But truly great onboarding, where new hires are properly integrated into the company culture, takes time. Time […]
Did you know that Google searches for ‘employee experience’ have increased by 130% over the past 5 years? A good employee experience doesn’t just cover workplace wellbeing. It considers the entire journey, from recruitment and onboarding to continual learning and development. Employee experience is even more focused today. Despite many companies implementing return-to-office policies since […]
As a business leader, you’ll understand the difficulty of juggling daily operations with key HR processes. Everything from recruitment and culture-building to maintaining compliance! But as a small business leader, you know that this is an even bigger challenge. One HR area that can suffer as a result? Onboarding. The process of welcoming new employees […]
A harsh HR truth many companies fail to acknowledge? There isn’t a one-size-fits-all approach to onboarding. Tailoring onboarding to your company and its workforce creates a process that’s adapted to each new hire’s unique learning style. It ensures they have all the necessary tools to settle into their roles comfortably, inspiring confidence in your employees […]
Almost half of HR professionals say using artificial intelligence to support HR processes has become a priority over the past year. It’s no wonder 86% of Australian and New Zealand HR leaders have already integrated AI-powered software into their daily operations and decision-making! Though 39% currently utilise these tools for creating content, like job descriptions […]
Onboarding and recruitment serve completely unique purposes. But to ensure high productivity and build a motivated, thriving workforce, it’s crucial to get both of these HR processes right. Get recruitment or onboarding wrong and they’ll drain your time and financial resources, while also impacting new hire engagement. Wondering where to start? Keep reading as we explain […]
Positive onboarding processes can set you up for successful, long-lasting client relationships. They inspire confidence and build trust from day one, helping you retain happy, loyal clients. This is crucial, since repeat customers spend over 60% more on average than new ones! But poor client onboarding can cause this relationship to break down before your […]